Simple terms.
The terms that apply when you browse this website, place an order or collect goods from Aglory.
About us
This website is operated by Aglory Hair and Cosmetics, 8 Cross Street, Erith, Kent DA8 1RB. Contact us using the details below before ordering if you need information in another format.
Products, prices and availability
We take reasonable care to describe products, prices and availability accurately. Images and colours may vary by screen, and packaging may change without altering the product. If a material pricing or description error is discovered before dispatch, we will contact you and give you the option to proceed on the corrected terms or cancel for a full refund.
Orders and contract formation
Submitting an order through Shopify Checkout is an offer to buy. An automated acknowledgement confirms receipt, not acceptance. A contract is formed when we confirm dispatch or confirm that the order is ready for collection. We may decline an order before that point, for example where stock or payment authorisation is unavailable, and will refund any amount taken.
Payment, delivery and collection
Prices are in pounds sterling and include applicable VAT unless stated otherwise. Delivery charges and available destinations are shown before payment. We aim to deliver within the estimate agreed at checkout and, unless another period is agreed, within 30 days. Risk passes when the goods are delivered to you or a person you identify. For collection, wait for the ready confirmation and bring the order information requested by the store.
Cancellation and change-of-mind returns
Consumers buying online may normally cancel without giving a reason within 14 days after delivery. Tell us clearly that you wish to cancel, then return the goods within 14 days. You are responsible for return postage unless the item is faulty, incorrect or not as described. We may reduce a refund for handling beyond what is necessary to inspect the goods. See our delivery and returns policy.
Return exceptions and faulty goods
Change-of-mind cancellation may not apply to customised goods or sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. These exceptions do not remove your statutory rights where goods are faulty, unsafe, incorrectly supplied or not as described. Contact us promptly so we can provide an appropriate repair, replacement, price reduction or refund under applicable consumer law.
Website use and liability
Do not misuse the website, interfere with its security or copy protected content without permission. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was made.
Complaints, law and contact
These terms are governed by the law of England and Wales, without removing any mandatory rights you have where you live. Courts with jurisdiction under consumer law may hear a dispute. To raise a complaint or ask about these terms, call 01322 333305 or email info@agloryhairandcosmetics.co.uk. We will review the issue and aim to respond promptly.