Privacy, made clear.
How Aglory collects, uses, shares and protects personal information when you shop with us or contact the team.
Who is responsible
Aglory Hair and Cosmetics is the controller of personal information handled for this website and store. Contact us at 8 Cross Street, Erith, Kent DA8 1RB, or email info@agloryhairandcosmetics.co.uk.
Information we collect
This may include your name, contact and delivery details, account information, order and return history, messages, product reviews, cookie choices, and technical information such as device, browser and website activity. Shopify processes payment information; we do not receive or store full payment-card details.
Purposes and lawful bases
- To take payment, fulfil orders, arrange delivery or collection, handle returns and provide customer service where necessary to perform our contract with you.
- To keep tax, accounting, fraud-prevention and consumer-law records where required by law.
- To secure and improve the store, prevent misuse and understand service performance where this is in our legitimate interests and does not override your rights.
- To use optional analytics or marketing technologies where you have given consent. You may change cookie choices at any time from the cookie policy.
Who receives information
We share only what is necessary with service providers supporting checkout and commerce (including Shopify), hosting, analytics, email, customer support, delivery and payment services, and with professional advisers or authorities where legally required. We do not sell personal information.
International processing
Some service providers may process information outside the United Kingdom. Where required, we rely on an adequacy decision or contractual and organisational safeguards recognised by UK data protection law.
How long we keep it
We keep order and transaction records for the period required by tax, accounting and consumer law. Enquiries and support records are kept only while needed to resolve the matter and manage related claims. Cookie and analytics information follows the periods shown by the relevant provider or until consent is withdrawn. We delete or anonymise information when it is no longer needed.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability of your personal information, and may withdraw consent at any time. These rights are not absolute where the law requires us to retain information. Contact info@agloryhairandcosmetics.co.uk to make a request. We may need to confirm your identity.
Complaints and updates
Please contact us first so we can investigate a privacy concern. You may also complain to the UK Information Commissioner’s Office at ico.org.uk. We may update this notice when our services or legal obligations change; the current version will remain published here.