Frequently asked questions.
Clear answers for shopping online and visiting Aglory in Erith.
When is next-day delivery free?
FREE NEXT-DAY DELIVERY on orders of £100 or more within England — Limited-time offer! Ends 21 November 2026. Scotland, Wales, Northern Ireland, the Scottish Highlands and UK islands are excluded from the free-delivery offer; checkout displays the applicable charge.
How much do faster delivery options cost?
For eligible England addresses, next-day delivery costs £5.99 and two-day delivery costs £4.99. Other destinations have different options and charges shown at checkout. Delivery times are estimates and may be affected by the delivery provider.
When will my order be dispatched?
Same-day dispatch applies to eligible orders placed before 3:00pm, Monday to Friday. Orders placed after 3:00pm, during weekends or on bank holidays are processed on the next working day.
Can I collect from the Erith store?
Yes, for eligible items. Collection orders are usually ready within 1 hour. Please wait for a ready-for-collection confirmation before travelling to Aglory Hair and Cosmetics, 8 Cross Street, Erith, Kent DA8 1RB.
What is your returns policy?
Consumers buying online may normally cancel within 14 days after delivery, then return the goods within a further 14 days after notifying us. You pay return postage for a change of mind; we cover return postage for faulty, damaged, incorrect or misdescribed goods. Change-of-mind cancellation may not apply to customised goods or sealed hygiene-sensitive goods once unsealed. These exceptions do not remove your statutory rights. Contact us with your order number for return instructions.
What if my order is faulty, damaged or incorrect?
The hygiene exclusions do not apply when an item is faulty, damaged, incorrectly supplied or not as described. Please report the issue within 24 hours of delivery with your order number and clear photographs of the product, packaging and delivery label. This request does not limit your statutory rights if you report a problem later.
How quickly are approved refunds processed?
Approved refunds are processed within one working day after the returned product has been received and inspected, using the original payment method. Your bank or payment provider may take additional time to credit the funds.
Can I cancel my order?
Orders may be cancelled before dispatch. If an order has already been dispatched, the returns policy applies.
Do you deliver internationally?
Aglory delivers internationally to selected European countries and the United States using DHL or UPS. Available delivery methods and charges are shown after you enter your address at checkout. The DHL/UPS Europe and USA options are subject to a 2 kg weight limit. Estimated delivery to selected European countries is 2–11 working days and to the USA is 3–17 working days. Working days are Monday to Friday, excluding public holidays. Customs clearance can delay delivery. International customers are responsible for any customs duties, import taxes or other charges imposed by their destination country. Certain products may be unavailable for international delivery because of courier or customs restrictions.
What are the store opening hours?
Monday–Saturday: 9:00am–7:00pm. Sunday: 11:00am–4:00pm.
Can I ask for product advice?
Yes. Call 01322 333305 or message the Aglory team on WhatsApp for help with products, shades, textures and routines.
Product FAQs
Where can I check a product’s ingredients?
Check the product page and the packaging for the full ingredient list. Highlighted key ingredients are not a complete list. If the full list is missing or you need to check an allergy, ask the Aglory team before buying; we cannot confirm an ingredient is absent without verified information.
How do I use and care for my product?
Follow the directions and precautions on the supplied packaging and any verified instructions on the product page. Methods vary by product. If directions are missing, ask the team before using it; do not assume instructions for another product apply.
How do I choose the right size, colour or length?
Open the product page and check the selected variant’s size, colour, length and material before adding it to your bag. Product photos and screen colours can differ from the item. If a detail or shade match is unclear, ask the team before ordering.
How can I check the price and availability?
Check the product page and select your variant to see its current price and availability. Stock can change before checkout. For an unavailable item, use Notify me where offered, or ask the team; we cannot promise a restock date without confirmation.
Will a product suit my hair or skin?
Compare the verified product details with your hair or skin needs and follow the packaging’s suitability guidance. A hair type alone does not confirm a match. Ask the team if suitability is unclear; product advice cannot diagnose or treat a medical condition.
For complaints, refund requests or delivery questions that need confirmation, contact the Aglory team with your order number and the details.
Still need help?